Privacy Policy

1. Introduction

BranchPulse Inc. ("Company," "we," "us," "our") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains our data handling practices. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide, including:

• Contact information (name, email address, phone number, company name)
• Account registration and authentication details
• Communications you send to us (support inquiries, feedback, requests)
• Payment information (processed securely through third-party providers)

2.2 Information Collected Automatically

When you use our website and services, we automatically collect:

• Device information (IP address, browser type, operating system, device type)
• Usage data (pages visited, time spent, features accessed, interaction patterns)
• Network telemetry (through our platform) from devices you authorize us to monitor
• Cookies and similar technologies for functionality and analytics

2.3 Information from Third Parties

We may receive information about you from third-party integrations, analytics providers, and data enhancement services to improve our offerings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and improving our services
• Processing transactions and sending related communications
• Authenticating user accounts and preventing fraud
• Sending marketing communications (with your consent)
• Analyzing usage patterns to enhance user experience
• Complying with legal obligations and enforcing agreements
• Investigating security incidents or violations
• Responding to customer support requests
• Conducting research and developing new features

4. Data Sharing and Disclosure

4.1 With Service Providers

We share information with third-party service providers who assist with website hosting, payment processing, analytics, customer support, and email delivery. These providers are contractually obligated to protect your data.

4.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any such change.

4.4 With Your Consent

We will not share your information with unrelated third parties without your explicit consent, except as described in this policy.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL) and at rest, secure access controls, regular security audits, and employee training. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, though we strive to maintain appropriate safeguards.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Network telemetry data is typically retained for 90 days unless you specify otherwise. You may request deletion of your account and associated data at any time (subject to legal retention requirements).

7. Your Privacy Rights

7.1 Access and Portability

You have the right to access the personal data we hold about you and to request a copy in a portable format.

7.2 Correction and Deletion

You can request correction of inaccurate data and deletion of your personal information, subject to certain legal and contractual obligations.

7.3 Opt-Out

You may opt out of marketing communications by clicking the unsubscribe link in emails or contacting us directly.

7.4 Do Not Track

We respect "Do Not Track" browser signals, though our response is limited to analytics and not to functional cookies required for service delivery.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to remember your preferences, understand usage patterns, and deliver targeted content. You can control cookie settings through your browser. Disabling cookies may affect functionality.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If we discover we have collected data from a child under 13, we will delete it promptly.

10. International Data Transfers

Your information is processed and stored in North America. If you access our services from outside North America, your data will be transferred to and processed in North America. By using our services, you consent to this transfer.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

12. GDPR and Privacy Regulations

If you are a resident of the European Union, Canada, or another jurisdiction with privacy laws, you have additional rights under those laws. We comply with GDPR, CCPA, PIPEDA, and similar regulations. For data subject requests, contact our privacy team at [email protected].

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Privacy Team
BranchPulse Inc.
100 King St W, Toronto, ON M5X 1A9, Canada
[email protected]
+1-416-555-0132